You can change the credit card or bank account we charge for your subscription (such as your Xero subscription) yourself in Konsole. The new details apply from your next scheduled payment.
Before you start
You can update your payment method once your subscription is active. If you haven't set up payment yet, you'll see Setup payment instead of Edit payment details. Follow those prompts.
Have one of these ready:
Credit card: the name on the card, card number, expiry date and CCV.
Bank direct debit: the account name, BSB and account number of an Australian bank account.
Your card or bank details go straight to Stripe, our payment processor. Kearney Group staff never see them. Read more in Security when paying invoices and authorising engagements.
Update your payment method
Log in to Konsole and select Subscriptions from the menu. Under Active subscriptions, select your subscription.
The left of the page shows the payment method we currently hold: the type, the last four digits and the expiry date. Select Edit payment details.
Choose how you'd like to pay: Credit Card or Bank Direct Debit. The amount shown is your regular monthly payment, for reference. You won't be charged at this step.
Enter your new details, then select Authorise.
Credit card: name on card, card number, expiry date and CCV.
Bank direct debit: account name, BSB and account number. The text under the button is the Direct Debit Request agreement you're accepting, so take a moment to read it.
Picked the wrong option? Select Change payment type to go back.
You'll see Thanks for authorising and the name of your subscription. That's it. Select View subscription to check that the new card or account now shows on the page.
What happens next
Nothing is charged when you update your details. Your next monthly payment comes from the new card or account, and every payment after that.
Your old details stop being used for this subscription.
Your payment date and amount don't change. The Subscriptions page shows your next payment date.
Each subscription keeps its own payment method. If you have more than one, update each of them separately.
We'll still send you an invoice for every payment.
Troubleshooting
I can't see the Edit payment details button
The button appears once you've set up payment for the first time. Until then you'll see Setup payment instead.
My card was declined, or I saw an error
A message at the top of the page explains what went wrong. Check the details you entered and try again. If it keeps happening, try a different card or contact your bank.
My bank asked me to confirm the change
Some banks ask you to approve a new payment authority in their app or with a code. Complete that step and you'll be returned to Konsole.
Is there a surcharge?
No. The amount is the same whether you pay by card or direct debit.
I still need help
Email accounts@kearneygroup.com.au or speak with your adviser.